Refund Policy

Return & Exchange Policy – Prettymetic

At Prettymetic, customer satisfaction is our top priority. Please read our return and exchange policy carefully.

1. Eligibility for Return/Exchange
We accept returns or exchanges only in the following cases:

• Damaged product upon delivery

• Defective product

• Wrong item delivered

2. Time Frame

• You must request a return or exchange within 24–48 hours of receiving the product.

• Requests made after this period may not be accepted.

3. Conditions for Return

• Product must be unused and unopened

• Must be in original packaging with all seals intact

• Proof (photo/video) of issue may be required

4. Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for return unless damaged or incorrect:

• Opened or used cosmetics

• Skincare and personal care items once unsealed

5. Refund Policy

• We generally provide exchange instead of refund

• Refunds (if approved) will be processed via the original payment method or store credit

6. Return Process

1. Contact us via WhatsApp or phone

2. Share order details and issue (with photo/video)

3. Our team will review and confirm eligibility

4. Arrange pickup or guide you through the return process

7. Delivery Charges

• If the mistake is from our side, we cover delivery charges

• If not, the customer may need to bear delivery costs

8. Contact Us
For return or exchange requests:

📞 +977 9713036111
📧 [email protected]

Prettymetic – We Care About Your Satisfaction.